Some Helpful Information - Really

Before you place a call to customer service, let your fingers do the walking on the Web. The free database at www.paulenglish.com tells you how to reach a real person quickly when you dial a business, such as a cell-phone provider. (The site it updated weekly, but company information can change without warning.) Follow instructions like "Ignore prompt for Social Security Number and enter ###" and you'll get all the benefits of curring the line - without getting the evil eye.